Frequently Asked Questions

Vrè Nord is pronounced as "Vrey Nord". It is inspired by "Le Vrai Nord" in French, which means True North. The spelling has been modified for ease of use.

Vrè Nord Delivery Co. follows the philosophy of the Platinum rule: "Treat Clients the way they like to be treated." 

In practical terms, we treat every order as unique and special by customizing our approach according to your requirements: 

- We will attentively listen to your instructions and execute as closely as you would do it yourself.

- We will pay attention to the little details that matter to you. 

- We have high standards, and we will apply those standards to your order. 

Lastly, most of our services are dedicated to a single client. We take one order at a time to allow ourselves the opportunity to deliver a unique and high quality experience for you.

Vrè Nord Delivery Co. provides Premium Shopping, Pick-up and Delivery Services. To be able to make good on our promise, we have to charge by time rather than by order or by item. The time fee model plays in your favour as we always promise to handle your order diligently, conscientiously and efficiently.

Moreover, our hour is reasonably priced and can sometimes almost equal other methods. For example, popular mass shopping service providers hike the price per item purchased by $3 to $4. If you have ten items in your cart, that will amount to an average of $30 to $40 extra on your bill.

Vrè Nord Delivery Co. is compliant with all British Columbia's Liquor and Cannabis Regulation Branch Policies related to Delivery Services as per clauses 4.1. of the Policy Manual. Our drivers are also 'Serving It Right' Certified by Responsible Service BC.

Please carefully note some of the Policy regulations that relate to your Liquor delivery orders, as we are bound to follow the requirements, and we thank you for your understanding:

- An order must be placed by a customer before the Liquor is purchased and the Liquor must be purchased on the day of delivery; a delivery service must not keep a stock of Liquor in anticipation of forthcoming orders.

- Delivery must occur between 9 a.m. and 11:30 p.m.

- All Liquor must be purchased from one of the following licensed retailers: BC Liquor Stores (government liquor stores); Licensee retail stores (private liquor stores); Rural licensee retail stores; Wine stores; Special wine stores; Liquor primary establishments (such as a bar) with an off-premises sales endorsement; and Liquor manufacturers with an onsite store endorsement.

- Deliveries must be made by and to people legally able to consume Liquor (i.e. not under the age of 19 or intoxicated), and only at a place where Liquor may be legally possessed or consumed.

- Only customers 19 years of age or older may place an order for Liquor. When proof of age is required, customers must show two pieces of identification at the time of delivery. One of those pieces must be a government issued identification card such as a driver’s license with photo, name and birth date. The other piece must contain the person’s name along with a signature and/or photo.

All our on-the-ground staff must submit a Canadian-issued Criminal Record Check. We also conduct extra screening via verified references. Our reputation is essential for our business, and we will do our best to have trusted people handle your orders. 

Although we focus on geographic areas more than others, such as the Sea to Sky corridor (Squamish, Whistler, Pemberton); nevertheless, we are flexible and can accommodate your one-time or recurring orders to a much larger footprint. 

Here is a list of other geographies that we can service by appointment:

- Vancouver, Richmond, Burnaby, Delta, New Westminster, Surrey, White Rock.

- North Vancouver, West Vancouver, Bowen Island.

- The Tri-Cities: Coquitlam, Port Coquitlam and Port Moody.

- Maple Ridge, Langley, Abbotsford, Mission and Chilliwack.

- Vancouver Island.

- The Gulf Islands.

Our cancellation policy can vary depending on the service booked. 

For more details, please visit our Terms of Service page Terms of Service (vrenord.ca) 

The "Shopper" and "Pick-up" services have a one-hour minimum order, whereas the "Have It Your Way" service requires a minimum booking of two hours.

PARCEL PICK-UPS

Yes you can task us to pick-up your parcels from Canada Post. For us to be able to complete the job in a timely fashion you'll need to:

1. Email us a copy of a recognised identification such as a Drivers License or a BC ID.

2. Your first name and last name should match the delivery notice(s). 

MAILING PARCELS

If parcels are to be mailed to the United States or to another foreign country, you are required to fill the Canada Post Cutoms form. Once you have filled the form, please email us the QR code that has been generated by the system along with the estimated value of the item shipped.

The Vrè Nord Credit Card autorization form can be downloaded by clicking or tapping on the web link below:

https://vrenord.ca/downloads

1. Please fill the form and sign it.

2. Scan it and email it to ask@vrenord.ca, or take a screenshot and email it to us, or share the screenshot via WhatsApp.

To complete Interac e-transfers to our bank account, please use the following information:

Name: Vre Nord Delivery Co.

Email: ask@vrenord.ca

In the description field you can enter a short write-up related to the payment you are about to make e.g. Advance payment for the purchase of the Trek ebike model Allant+ 7 from TREK store in Burnaby, BC.